Dental Office Management Corner with Janette Douglas
We are all aware of the widespread staffing shortage. It impacts patient care, puts a strain on the practice, and stress on the existing team. What’s the answer?
Invest in employee retention. Fact: pay is way down the list as to why someone leaves a practice. Poor leadership, bad culture, feeling overworked, and lack of communication are at the top of the list. Offer opportunities for professional growth. Have individual conversations with your team members and get to know what motivates or excites them. What are their challenges and what will help them? Show you care with actions, not just words.
The hiring process can be made easier with dental specific staffing agencies. Feel free to contact me if you would like some suggestions. Sign-on bonuses have become popular. Flexible working hours and/or remote work are incredibly attractive offers when possible.
For administrative or dental assistant positions, be open to training the right person. Do you have a favorite server, cashier, or salesperson who is always friendly, smiles and recognizes you? Ask them if they would be interested in learning the dental field. Personality and attitude are the key to success!
